At Petrabry, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit Petrabry.shop or make a purchase through our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide our products and services, we may collect different types of information, including:
Personal Information
When you place an order, contact us, or create an account, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Payment Information
Payments are processed securely through trusted payment providers. We do not store your complete credit or debit card information on our servers. Payment details are encrypted and transmitted using industry-standard security technology.
Account Information
If you register for an account, we may store:
- Login credentials
- Order history
- Saved addresses
- Wishlist or shopping preferences
Device & Website Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral sources
- Date and time of visits
Customer Content
If you voluntarily submit reviews, testimonials, photos, or communicate with our support team, we may retain that information to improve our services.
2. How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Processing and delivering orders
- Confirming payments
- Providing customer support
- Responding to inquiries
- Sending order confirmations and shipping updates
- Improving website performance and customer experience
- Preventing fraud and unauthorized transactions
- Meeting legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
3. Marketing Communications
If you subscribe to receive updates, we may occasionally send emails about new products, promotions, or special offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in every promotional email.
We will never use your personal information for advertising purposes without your permission.
4. Cookies & Similar Technologies
Petrabry uses cookies and related technologies to improve website functionality and enhance your shopping experience.
Cookies help us:
- Remember shopping cart contents
- Save your preferences
- Improve website performance
- Analyze visitor behavior
- Maintain website security
You may disable cookies through your browser settings, although some website features may no longer function correctly.
5. Keeping Your Information Secure
Protecting customer information is one of our priorities.
We use appropriate administrative, technical, and physical safeguards, including:
- Secure SSL encryption
- Protected payment gateways
- Restricted access to customer information
- Continuous monitoring for unauthorized activity
Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.
6. Information Retention
We keep personal information only for as long as necessary to:
- Complete your orders
- Provide customer service
- Meet legal and accounting requirements
- Resolve disputes
- Prevent fraudulent activity
When information is no longer required, it is securely deleted or anonymized.
7. Third-Party Service Providers
To operate our business efficiently, we may work with trusted third-party companies that assist with:
- Payment processing
- Shipping and delivery
- Website hosting
- Analytics
- Email communication
- Fraud prevention
These providers receive only the information necessary to perform their services and are expected to maintain appropriate security measures.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information where legally permitted
- Withdraw consent for marketing communications
- Request a copy of your stored personal data
Requests may be submitted using the contact information provided at the end of this policy.
9. Children's Privacy
Petrabry does not knowingly collect personal information from children under 13 years of age.
If we learn that such information has been submitted without appropriate parental consent, we will promptly remove it from our records.
10. Payment Protection
For your security, certain purchases may require additional payment verification through your payment provider.
Payment authorization may fail due to reasons including:
- Incorrect payment details
- Bank restrictions
- Insufficient funds
- Fraud prevention measures
- Technical interruptions
Petrabry cannot guarantee payment approval when these situations occur.
11. Returns, Refunds & Cancellations
Approved refunds are issued to the original payment method used during checkout.
Processing times vary depending on your financial institution or payment provider and are outside our direct control.
Please refer to our Refund Policy for complete details regarding returns and cancellations.
12. International Visitors
If you access Petrabry from outside the United States, your information may be processed or stored in countries where our service providers operate.
By using our website, you acknowledge and agree to such data transfers in accordance with applicable laws.
13. Fraud Prevention
To protect both customers and our business, orders may be reviewed using automated or manual fraud detection procedures.
Additional verification may occasionally be requested before an order is approved for shipment.
14. Policy Updates
We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates become effective immediately upon publication on this page unless otherwise stated.
We encourage customers to review this page periodically.
Questions About Your Privacy?
If you have any questions regarding this Privacy Policy or how your personal information is handled, our support team is happy to assist.
Petrabry Customer Support
Phone
+1 (218) 527-2185
Address
2518 Jester Ln
Stafford, TX 77477
United States
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM EST