Return and Refund Policy

At Petrabry, we want you to shop with confidence. If your purchase doesn't meet your expectations, we're here to help. This Return & Refund Policy explains the conditions for returning products, requesting exchanges, and receiving refunds.

By placing an order on Petrabry.shop, you agree to the terms outlined below.

1. Return Eligibility

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

Be unused and in its original condition.
Include all original packaging, accessories, manuals, and tags (if applicable).
Be free from damage caused by misuse, improper handling, or normal wear and tear.
Be returned within the approved return period.

Items that do not meet these requirements may not qualify for a refund or exchange.

2. Items That Cannot Be Returned

For health, safety, and quality reasons, the following items are not eligible for return or refund:

Customized or personalized products.
Products made specifically to customer specifications.
Items damaged due to misuse, accidents, improper care, or unauthorized modifications.
Products returned without prior approval from our customer support team.

If you are unsure whether your item qualifies, please contact us before sending it back.

3. How to Start a Return

To begin the return process, please contact our Customer Support team before shipping any item.

When contacting us, please include:

Your order number
The product(s) you wish to return
The reason for your return
Photos of the item (if the return is related to damage or a defect)

Once your request has been reviewed, we will provide detailed return instructions along with the appropriate return shipping address.

Please do not return items to the shipping address shown on your package, as this may delay or prevent the processing of your return.

4. Return Shipping

For approved returns, Petrabry will cover the cost of return shipping.

To ensure your return arrives safely:

Package the item securely.
Follow the return instructions provided by our support team.
Keep your shipment tracking information until your return has been completed.

Returns sent without authorization may experience processing delays or be declined.

5. Inspection & Refund Approval

After we receive your returned item, our team will inspect it to verify that it meets the requirements outlined in this policy.

Once the inspection is complete, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to the original payment method used during checkout.

6. Refund Processing Time

Approved refunds are generally processed within 14 business days after your returned item has been inspected.

Depending on your bank, credit card issuer, or payment provider, it may take additional time before the refunded amount appears in your account.

If you have not received your refund after this period, we recommend contacting your payment provider before reaching out to us.

7. Exchanges

If you receive a damaged item or would like to exchange an eligible product, please contact our support team within the return period.

Once your request has been approved and the original item has been received (if required), we will arrange shipment of the replacement product as quickly as possible.

Exchanges are subject to product availability.

8. Damaged, Incorrect, or Defective Orders

If your order arrives damaged, contains the wrong item, or appears to have a manufacturing defect, please notify us as soon as possible.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

Our team will review your request and work with you to provide an appropriate solution.

9. Return Guidelines

For the fastest processing:

Contact us before sending any return.
Use the return instructions we provide.
Include any requested authorization details with your shipment.
Retain your tracking number until your refund or exchange has been completed.

Failure to follow these guidelines may delay the processing of your request.

10. Changes to This Policy

Petrabry reserves the right to modify or update this Return & Refund Policy at any time to reflect changes in business practices, legal requirements, or operational procedures.

Any updates will be posted on this page and become effective immediately upon publication.