Shipping Policy

Thank you for shopping with Petrabry. We are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through Petrabry.shop.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

Every order is reviewed and prepared before shipment to help ensure accuracy and product availability.

Orders are typically processed within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding weekends and recognized public holidays.
Orders placed after our daily cut-off time or on non-business days will begin processing on the next business day.
During periods of high order volume, seasonal promotions, or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

2. Order Cut-Off Time

To help ensure timely processing, our daily order cut-off time is:

5:00 PM EST (Eastern Standard Time)

Orders submitted after this time will be processed on the following business day.

3. Shipping Coverage

At this time, Petrabry ships exclusively within the continental United States.

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
APO/FPO military addresses
International destinations

Orders placed outside our shipping service area may be canceled and fully refunded.

4. Delivery Time

Once your order has been shipped, estimated delivery is generally:

Standard Shipping: 5–7 business days

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery dates are estimates only and cannot be guaranteed.

Unexpected delays may occur because of:

Severe weather
Carrier service interruptions
Public holidays
Natural disasters
High shipping volume
Other circumstances beyond our control

5. Shipping Charges

We proudly offer FREE Standard Shipping on all eligible orders delivered within the continental United States.

No additional shipping fees are charged during checkout unless otherwise stated.

6. Order Tracking

After your order leaves our fulfillment facility, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to become available on the carrier's website.

If you do not receive tracking information within a reasonable time, please contact our support team for assistance.

7. Shipping Address Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error after submitting your order, please contact us immediately.

Although we will do our best to update the shipping information before dispatch, we cannot guarantee changes once an order enters fulfillment.

Petrabry is not responsible for delays, additional shipping costs, or lost packages resulting from incorrect or incomplete address information supplied by the customer.

8. Lost, Damaged, or Missing Deliveries

If your shipment arrives damaged, appears to be missing, or experiences an unusual delay, please notify us as soon as possible.

Our team will work with the shipping carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or refund when applicable.

Claims may require supporting documentation such as photographs of damaged items or packaging.

9. Shipping Limitations

Some products may be subject to shipping restrictions based on carrier regulations or delivery requirements.

If an item in your order cannot be shipped using our standard shipping service, we will contact you to discuss available options before processing your order.

10. Customer Responsibilities

To help ensure a smooth delivery experience, customers are responsible for:

Providing accurate shipping information
Monitoring shipment tracking updates
Being available to receive deliveries when necessary
Contacting us promptly if any shipping issues arise

Failure to provide accurate information may result in delivery delays or returned shipments.

11. Shipping Delays Beyond Our Control

While we work hard to ensure every order arrives on time, Petrabry cannot be held responsible for delays caused by events outside our reasonable control, including but not limited to:

Extreme weather conditions
Transportation disruptions
Carrier delays
Government actions
Public emergencies
Labor disputes
Natural disasters

We appreciate your patience should any of these situations occur.

12. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time to reflect operational, legal, or business changes.

The latest version will always be available on this page, and any revisions become effective immediately upon publication.

We encourage customers to review this policy periodically.

Shipping Assistance

If you have questions regarding shipping, delivery times, tracking information, or any other shipping-related matter, our customer support team is happy to assist you.